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File Manager (FM) Issue While Uploading Files For The First Time Error "Actual Message :Error initializing vault: null Unable to create purge directory" (Doc ID 2813968.1)

Last updated on OCTOBER 12, 2021

Applies to:

Oracle Agile PLM Framework - Version 9.3.6.0 and later
Oracle Agile Product Collaboration - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
User is uploading a file, but the file is not getting uploaded.

FACTs
User is able to upload file attachments to the primary File Manager, but not the new File Manager setup as a Distributed File Manager (DFM)

ERROR
File Manager log file stdout.log, located under [Agile home]\Filemanager\logs shows the error:

*** File Manager Initialization failed ***
Reason :Uncaught exception thrown.null
Reason :Failed to initialize the vault.
 Actual Message :Error initializing vault: null
Unable to create purge directory :F:\AgileVault\purge


 The failure could be attributed to:
1. The Application Server is currently Unavailable
2. File Manager is not configured correctly - [Admin -> Server Settings -> Locations -> <File Manager Entry>
   -> File Manager Internal Locator] must EXACTLY match the above-mentioned File Manager URL
3. File Manager Entry has been DISABLED or the setting is incorrectly specified
4. ifsuser username/password may not be correct.


STEPS

  1. Log into Web Client
  2. Select an object
  3. Select the attachments tab
  4. Add file attachment


Changes

New installation of DFM.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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