My Oracle Support Banner

When a Device Details Balloon is Pinned, Bringing Up a Second Device Details Balloon for a Different Device Can Affect the Contents of the First Balloon (Doc ID 2814619.1)

Last updated on OCTOBER 15, 2021

Applies to:

Oracle Utilities Network Management System - Version to [Release 2.4]
Oracle Network Management for Utilities - DMS - Version to [Release 2.4]
Information in this document applies to any platform.


On : version, Web Workspace

Line Voltage option disappears from Device details when Single phase is opened

If a user brings up the Device Details balloon for a three-phase device, selects Line Voltages, pins the balloon, and then brings up another Device Details balloon but on a single phase lateral that does not have line voltages, the line voltage option is removed from the three-phase balloon.

Live Voltage should not disappear

The issue can be reproduced at will with the following steps:

  1. Bring up the Device details in the Viewer for a 3 phase line
  2. Select Line Voltages and pin the balloon
  3. Bring up another device details on a single phase lateral where we don't have line voltages

The line voltage option should be removed from the new PF Balloon.
The line voltage should not be removed from the three phase balloon





To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 Fix Description

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.