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Order Backlog Workbench - Filter Criteria Issues (Doc ID 2815155.1)

Last updated on OCTOBER 18, 2021

Applies to:

Oracle Global Order Promising - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Oracle Global ATP Server

In the Order Backlog Workbench, customer is trying to enter the following Criteria:
- Ship From Org Equals XXX
- Item Name Equals ABC123
- Request Ship Date Equals 05-APR-2021

After pressing the Find button, the following error occurs:

ERROR
-----------------------
No line information available for selected criteria

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open the Order Backlog Workbench
2. Enter the following Criteria:
- Ship From Org Equals XXX
- Item Name Equals ABC123
- Request Ship Date Equals 05-APR-2021


Cause

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In this Document
Symptoms
Cause
Solution
References


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