My Oracle Support Banner

Offset Request UI Hangs while Adding 3rd Bill To Request (Doc ID 2815210.1)

Last updated on OCTOBER 19, 2021

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.9.0.1.0 to 2.9.0.1.0 [Release 2.9]
Information in this document applies to any platform.

Symptoms

On : 2.9.0.1.0 version,

ACTUAL BEHAVIOR
---------------
Facing database locks caused by UI Time Out/Hang for Offset Request.
It was determined that the lock happens after Offset Request BO is called for the fast update.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Checked locks in database. No locks seen;
2. Try to add 3rd bill into Offset Request -> Select bill in bottom of screenshot and click Add button;
3. Screen hangs;
4. Checked database locks. A row will be visible now after the screen is hang.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.