Offset Request UI Hangs while Adding 3rd Bill To Request
(Doc ID 2815210.1)
Last updated on OCTOBER 19, 2021
Applies to:
Oracle Financial Services Revenue Management and Billing - Version 2.9.0.1.0 to 2.9.0.1.0 [Release 2.9]Information in this document applies to any platform.
Symptoms
On : 2.9.0.1.0 version,
ACTUAL BEHAVIOR
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Facing database locks caused by UI Time Out/Hang for Offset Request.
It was determined that the lock happens after Offset Request BO is called for the fast update.
STEPS
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The issue can be reproduced at will with the following steps:
1. Checked locks in database. No locks seen;
2. Try to add 3rd bill into Offset Request -> Select bill in bottom of screenshot and click Add button;
3. Screen hangs;
4. Checked database locks. A row will be visible now after the screen is hang.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |