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NMS Freezes On WARN Com.splwg.oms.jbot.JBotTool: Stuck Busy Cursor After Opening and Closing Event Details Numerous Times (Doc ID 2816219.1)

Last updated on NOVEMBER 08, 2021

Applies to:

Oracle Utilities Network Management System - Version 2.5.0.1.0 to 2.5.0.1.0 [Release 2.5]
Oracle Network Management for Utilities - DMS - Version 2.5.0.1.0 to 2.5.0.1.0 [Release 2.5]
Information in this document applies to any platform.

Symptoms

On : 2.5.0.1.0 version, Web Workspace

NMS freezes on WARN com.splwg.oms.jbot.JBotTool: Stuck busy cursor

After opening and closing Event Details for more than 60 events, NMS started to slow down and then right before it froze, it got confused when opening event details. It started to cross event details data and numbers.

Event 2297 selected in work agenda, opens event 2296 in event details
Event 2296 selected in work agenda, opens event 2297 in event details

The java console shows where NMS Froze and then shutdown by itself and restarted to the login window:

021-10-13 07:03:56,056 [Timer-0] WARN com.splwg.oms.jbot.JBotTool: Stuck busy cursor. Resetting: [2]
2021-10-13 07:05:04,744 [Timer-0] WARN com.splwg.oms.jbot.JBotTool: Stuck busy cursor. Resetting: [3]
2021-10-13 07:05:04,748 [AWT-EventQueue-0] INFO com.splwg.oms.client.BaseEnvironmentManager: *** SHUTTING DOWN App Server ***
2021-10-13 07:05:04,751 [Thread-8] INFO com.splwg.oms.client.BaseEnvironmentManager: Shutting down system
jar:file:/C:/Users/jefkruge/Downloads/.nms/cache/_/ugbu-ash-71.sniadprshared1.gbucdsint02iad.oraclevcn.com_7045/nmslib/nms_config.jar!/version.xml
 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 Fix Description
 Migration
References


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