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Print Pdf Of Case Context Not Working for CS cases (Doc ID 2816967.1)

Last updated on OCTOBER 31, 2021

Applies to:

Oracle Financial Services Customer Screening - Version 8.0.7 and later
Information in this document applies to any platform.

Symptoms

The printing of case context doesn’t work properly. The action is available, and it seems the pdf gets created, but it doesnt open.

Steps to reproduce issue:

Login into ECM
Open a CS case
Click in “prinit”
A pop-up window opens, where the user can select business tabs and click on “View PDF”
Upon clicking ‘view pdf’ button, a blank new window opens.

Errors in log:
[20-07-21 11:30:18,006 GMT AM] [DEBUG] [WEB] [UMM] [NA] [__REPORTSFORCASE]
reportsForCase in the catch block
[20-07-21 11:30:18,006 GMT AM] [DEBUG] [WEB] [UMM] [NA] [__REPORTSFORCASE]
Opening the Error PDF as the PDF generation process failed null
[20-07-21 11:30:18,006 GMT AM] [DEBUG] [WEB] [UMM] [NA] [__REPORTSFORCASE]
null

Cause

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In this Document
Symptoms
Cause
Solution
References


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