My Oracle Support Banner

Status Changing Actions are not visible when the Application is used in Spanish Language. (Doc ID 2817163.1)

Last updated on MAY 13, 2022

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Symptoms

Status Changing Actions are not visible for a User, when the Application is used in Spanish Language. It is visible only in the English Language.

If login to ECM Application, change Language to Spanish, navigate to Cases and Take Action: The status changing actions are missing.

Work Around is to login and use Take Action while in English Language, navigate to home screen and change Language to Spanish. In this scenario the status changing actions are present for Spanish users.

The Status changing actions that are missing are custom created

Steps to reproduce the problem:

login to ECM Application, change Language to Spanish, navigate to Cases and Take Action. The status changing actions are missing.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.