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Multiple Reason Codes Is Blank While Resolving A Discrepancy (Doc ID 2817231.1)

Last updated on OCTOBER 27, 2021

Applies to:

Oracle Retail Invoice Matching - Version 15.0.3 and later
Information in this document applies to any platform.

Symptoms

On : 15.0.3 version, Discrepancy Resolution

You want to resolve documents with Multiple reason codes option on Resolve discrepancy screen but the expand option of Multiple reason codes field is not working.


The issue can be reproduced at will with the following steps:
  1. Create a PO
  2. Receive the PO, with a quantity different than ordered qty.
  3. Create a merchandise invoice for the PO ordered quantity.
  4. Open the Resolve Discrepancy screen (ReIM Summary match screen-> Detail match -> Resolve)
  5. Click on "Multiple Reason Codes" drop down button
        - Nothing is displayed below Multiple reason codes tab section.




Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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