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Case Search Page Not Loading The Case List (Doc ID 2817577.1)

Last updated on NOVEMBER 02, 2021

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Symptoms

Case list is not visible in search page.

Error in logs:

org.json.JSONException: Unterminated string at 7319 [character 0 line 249]
at org.json.JSONTokener.syntaxError(JSONTokener.java:432)
at org.json.JSONTokener.nextString(JSONTokener.java:259)
at org.json.JSONTokener.nextValue(JSONTokener.java:359)
at org.json.JSONObject.<init>(JSONObject.java:208)
at org.json.JSONTokener.nextValue(JSONTokener.java:362)
at org.json.JSONArray.<init>(JSONArray.java:117)
at org.json.JSONArray.<init>(JSONArray.java:145)
at com.oracle.ofss.fccm.ui.grid.dao.FccGridDao.getQueryResults(FccGridDao.java:177)
at com.oracle.ofss.fccm.ui.grid.dao.FccGridDao.getFccGridConfig(FccGridDao.java:32)
at com.oracle.ofss.fccm.ui.grid.service.FccGridService.getFccGridConfig(FccGridService.java:54)

 

Steps to reproduce:

Login into ECM
Navigate to case search
case list not visible

Cause

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In this Document
Symptoms
Cause
Solution


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