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Field Activity IMD Completion Event May be Saved without Reading Details (Doc ID 2818280.1)

Last updated on OCTOBER 29, 2021

Applies to:

Oracle Utilities Customer to Meter Base - Version 2.7.0.3.0 and later
Information in this document applies to any platform.

Symptoms

Note this only occurs if the Inbound Communication comes in without the expected reading details.

Users may notice that when reading details are missing and the Field Activity uses Existing Device (Meter Exchange, Remove Meter, and others that use existing device), the IMD Completion Event still completes without Error.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a field activity that has a completion event of an IMD, for something that uses an existing device like remove meter or a meter exchange.
2. Add the inbound Communication such that there is no reading provided for existing device, even though the existing device itself is populated.
3. Notice the field activity competes anyway

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot catch issues where no reading is provided when it is needed on the existing device.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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