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Order With Parallel Pivot Task And Non Pivot Task Are Throwing Deadlock Error (Doc ID 2818294.1)

Last updated on OCTOBER 29, 2021

Applies to:

Oracle Communications Order and Service Management - Version 7.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Order with parallel pivot task and non Pivot task are throwing deadlock error.

One of the parallel tasks is getting stuck in received state

ERROR
-----------------------

WARNING: SQL Exception ORA-00060: deadlock detected while waiting for resource
ORA-06512: at "OM_DEV1.OM_WF_API", line 5945
ORA-06512: at "OM_DEV1.OM_WF_API", line 5256
ORA-06512: at "OM_DEV1.OM_WF_API", line 1438
ORA-01403: no data found
ORA-06512: at "OM_DEV1.OM_WF_API", line 1231
ORA-06512: at "OM_DEV1.OM_WF_API", line 6772
ORA-06512: at "OM_DEV1.OM_WF_API", line 5000
ORA-06512: at "OM_DEV1.OM_HANDLER_PKG", line 551
ORA-06512: at line 2
 
SEVERE: Exception thrown by oracle.communications.ordermanagement.security.ControllerBean#completeOrderNoResponse. This can be a valid business case (for example order not found)
SEVERE: TaskContextBean: completedOrder:24490, orderHistID:1406, completionStatus: success
javax.ejb.EJBTransactionRolledbackException: EJB Exception:


 

Cause

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In this Document
Symptoms
Cause
Solution


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