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"Invalid request / Error while processing request" Errors Attempting to View OFSAA System Configuration Screen (Doc ID 2819306.1)

Last updated on NOVEMBER 05, 2021

Applies to:

Oracle Financial Services Analytical Applications Infrastructure - Version 8.1.0.0.0 and later
Information in this document applies to any platform.
Oracle Financial Services Analytical Applications (OFSAA)
Oracle Financial Services Analytical Applications Infrastructure (OFSAAI / AAI)

Symptoms

On AAI 8.1.1.1, When Navigating to System Configuration --> Configure System configuration, the screen is not coming up.
The SMSService.log shows the following error:

ERROR

Exception while trying to decrypt string Given final block not properly padded

The User Interface (UI) screen shows the following error:

Invalid request / Error while processing request
Please contact your System Administrator for more information.

All the other AAI screens are working fine. This instance was created by cloning the OFSAA 802 environment and from there upgrading to OFSAA 811.  The encryption key was copied from the source instance.

The issue can be reproduced at will with the following steps:
1. Navigate to System Configuration --> Configure System Configuration

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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