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A Single User Is Receiving Multiple Email Notifications For One BP Record (Doc ID 2819719.1)

Last updated on NOVEMBER 17, 2021

Applies to:

Primavera Unifier - Version 9.7 and later
Primavera Unifier Cloud Service - Version 9.7 and later
Information in this document applies to any platform.


When processing Business Process (BP) record # BP1-0001 using a specific Workflow (WF) Setup and at a specific WF Step, there is a single user that received 3 Email Notifications and all reference this single BP record at this WF step.

The expectation was that each user would only receive one Email Notification for each BP Record processed through a single WF step.

The issue can be reproduced at will with the following steps:

  1. Log into Unifier.
  2. Navigate to the Project/Shell where the issue has been observed > User Mode > Business Processes > BP1 > Create and process BP Record # BP1-0001 to the "WF1" step.
  3. Note that three Task Notification emails with different NID codes are sent to a single user ("User1") for this one Record at this single WF step.


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