A Single User Is Receiving Multiple Email Notifications For One BP Record (Doc ID 2819719.1)

Last updated on NOVEMBER 17, 2021

Applies to:

Symptoms

When processing Business Process (BP) record # BP1-0001 using a specific Workflow (WF) Setup and at a specific WF Step, there is a single user that received 3 Email Notifications and all reference this single BP record at this WF step.


EXPECTED BEHAVIOR
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The expectation was that each user would only receive one Email Notification for each BP Record processed through a single WF step.


STEPS
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The issue can be reproduced at will with the following steps:

1. Log into Unifier.
2. Navigate to the Project/Shell where the issue has been observed > User Mode > Business Processes > BP1 > Create and process BP Record # BP1-0001 to the "WF1" step.
3. Note that three Task Notification emails with different NID codes are sent to a single user ("User1") for this one Record at this single WF step.

Cause

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