My Oracle Support Banner

Problem with Adjustment: Amount is more than available for Adjustment (Doc ID 2820214.1)

Last updated on NOVEMBER 22, 2021

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.22.0 and later
Information in this document applies to any platform.

Goal

On : 7.5.0.22.0 version, Accounts Receivable (AR)

One user is currently using Rapid Offer Design and Order Delivery (RODOD) solution and noticed that on a specific account, when the adjustment happens on an one off product through Customer Relationship Management (CRM), and the adjustment amount is bigger than the total available amount, the adjustment is posted and applied.

When one is trying the same adjustment from Billing and Revenue Management (BRM) side, this is not possible and there is the error:
Amount is more than available for Adjustment.


 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.