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Manual promote to case failed for KYC cases (Doc ID 2820789.1)

Last updated on NOVEMBER 28, 2022

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Symptoms

On : 8.0.7 version, Web UI

ACTUAL BEHAVIOR
---------------
Manual promote to case failed for KYC cases

Steps.

1.Go to KYC Risk assessment risk page and select a RA from list 

2. Click promote to case in top of list 

3. Fill all of information in promote to case action page 

4. Click save

5. Showing Contact to system administration message is shown instead of successfully saved message.

appln_logs_msgs table shows below error

RAID: 172077 FORMAT_ERROR_BACKTRACE:: ORA-06512: at "SHBAATM.F_RA_TO_CASE_MNUL", line 285
"RAID: 172077 FORMAT_CALL_STACK:: ----- PL/SQL Call Stack -----
object line object
handle number name
0x1e2428aa8 719 function SHBAATM.F_RA_TO_CASE_MNUL
0x1db8806e0 1 anonymous block"

Cause

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In this Document
Symptoms
Cause
Solution
References


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