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Unable to Add Email Address in Billing Care Payment Screen While Choosing Invoice Delivery Method (Doc ID 2822248.1)

Last updated on DECEMBER 03, 2021

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.3.0 and later
Information in this document applies to any platform.

Symptoms

While using BRM / BillingCare, users are unable to add the email address in the Billing Care Payment screen while choosing the Invoice - Delivery method

While account creation, there are 3 Invoice delivery methods in the Payment screen, such as

CustomConfigurations.xml and Customized_en.xlf have been customized to populate these delivery methods in the payment screen and are visible in the dropdown. However, when the 'Both' option is selected, the email text box is disabled (greyed out). So, it is not possible to provide the Email ID.

The expected behavior is to be able to fill the email id if ‘Both’ delivery method is selected.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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