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Cannot View Attachment Added to Micorsoft Outlook Msg File from AutoVue for Agile PLM with Error 'An error occurred on the server' (Doc ID 2824246.1)

Last updated on JANUARY 24, 2024

Applies to:

Oracle Autovue for Agile Product Lifecycle Management - Version 21.0.1 and later
Information in this document applies to any platform.

Symptoms

Unable to view the attachment file added to Microsoft Outlook msg file from AutoVue for Agile PLM with below error in AutoVue client window:
 

ERROR

An error occurred on the server



When clicking on Detail, see below stack trace:




Fact

Attachment file in msg file was able to view from AutoVue for Agile PLM before upgrade

Steps

The issue can be reproduced at will with the following steps:

  1. Log into Web Client, and open an object with .msg file added to Attachments tab, This msg file has Excel file attached
  2. Go to Attachments tab, select a file and View
  3. AutoVue window shows up and .msg file is viewed
  4. Click the hyperlink added to the Excel file added to the .msg file
  5. Gets error "An error occurred on the server" in the AutoVue client window.
  6. Click Details, and see below error:
    java.lang.NullPointerException


Changes

 Upgraded AutoVue for Agile PLM from 20.1.1 to 21.0.2

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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