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A Pending Letter Activity Generates & Sends Letter XML To XPression Daily (Doc ID 2824250.1)

Last updated on NOVEMBER 29, 2021

Applies to:

Oracle Insurance Policy Administration J2EE - Version 11.2.4.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.2.4.2 version, General

ACTUAL BEHAVIOR
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A Client received over 10 of the same letter from an 'Effective Date Change Letter' Activity on an application that was added over a year ago and later closed.
In reviewing the application Activities, there is an "Effective Date Change Letter" Activity dated 7/6/2020 that is still Pending. 
It appears that the XML data for this letter has been created and sent to xPression on a daily basis even though the letter Activity that is still Pending.
The same issue occurred on three other Clients / Applications.

Note that these applications were added in v10 of OIPA and later closed however, the described issue above was not occurring in v10.
It started right after v11 implementation however would not expect a letter to be generated from a Pending Activity.
Note also that there is a Pending activity for "Generate Final Action Letter" which did not result in letters being created on a daily basis.

Workaround is to delete the Pending Activities to prevent them from creating additional letters.



EXPECTED BEHAVIOR
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Would not expect an OSC letter to be generated from a Pending Activity.


STEPS
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The issue can be reproduced at will with the following steps:
1. Create an application manually through AddNewCase on a Client.
2. Complete Application form.
3. Add and process activity sequence : Add Writing Agent, Validate Application Fields.
4. Add Effective Date Change Letter and leave activity pending.
5. Close application through Final Action activity.
6. Run cycle.
7. Go to corresponding environment OSC repo to verify if xPression letter was generated.


Cause

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In this Document
Symptoms
Cause
Solution
References


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