Failing To Recalculate And Reschedule The Jeopardy Timer If The Jeopardy Event Was Already Created (Doc ID 2826557.1)

Last updated on DECEMBER 05, 2023

Applies to:

Symptoms

On : 7.3.5.0.0 version, Other

Customer is using Order Jeopardy editor and operational jeopardy file for configuration of Jeopardies. OSM 7.3.5.1.12.B85
Also in jeopardy policy, for timer duration, we're using "Specify XQuery expression to return duration" and Data Changed "When a node value changes". /OrderDueDate

Customer facing below issue,
1. configured 3 jeopardies, J1, J2 and J3, which gets triggered in same sequence with a gap of specific duration.
2. Lets say jeopardy J1 gets triggered. They are using ackNotificationOnExit() function so that the timer keeps running.
3. So J1 is created and acknowledged and gets reset.
4. Now before J2 gets created, the data on the node OrderDueDate gets updated. The node which they specified in Data Changed for jeopardy.
5. Here in this case, the duration for J2 and J3 gets recalculated on data change. However, the J1 is not rescheduled. PFB the error logs,



ERROR
-----------------------
com.mslv.oms.OMSException: Failed to update order jeopardy date for order: 796
  at oracle.communications.ordermanagement.handler.orderjeopardy.ThresholdChangeHandler.process(ThresholdChangeHandler.java:38)

Caused By: oracle.communications.ordermanagement.scheduler.eventstore.EventStoreException: Failed to update a TimerEvent. TimerEvent not existed: eventId=37308,2; orderId=796; timerId=OrderJeopardyTimer

<oracle.communications.ordermanagement.processor.OrderJeopardyEv

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.