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Autopay Details Were Not Displayed On Detailed View (Doc ID 2827832.1)

Last updated on SEPTEMBER 14, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.8.0.0.0 to 2.8.0.0.0 [Release 2.8]
Information in this document applies to any platform.

Symptoms

Issue Description:

Observed issues with AutoPay details.
Execute the Start Service process flow all the way to Panel 4. Make sure you enter the Auto Pay details on Panel 4. Finish out the Process Flow, go on Detailed View, and then check the Auto Pay section of Panel 4.
Went back to the detailed view after finishing the order, don’t see the Auto pay information which was entered while taking the request. However,Noticed that the auto pay information got saved on the account.

Cause

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In this Document
Symptoms
Cause
Solution
References


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