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Billing Care Bulk Refund Template Is Not Fetching The Events Across Child Accounts (Doc ID 2829027.1)

Last updated on DECEMBER 30, 2021

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.3.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Communications Billing and Revenue Management (BRM) 12.0.0.3.0 version, Billing Care

ACTUAL BEHAVIOR
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Bulk refund template is not fetching the events across child accounts in Billing Care Bulk adjustment functionality

In present implementation of Customer Center, the agents use Accountants account number to search the events. The return of the search query has Cycle Forward events of both parent as well as child.

But in Billing Care, if one use account number of accountant, none of the accounts are getting results, since the search template is incorrect. There is no use of bulk refund template, if one has to search the events of each account by passing account number one by one manually.


EXPECTED BEHAVIOR
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The bulk search template should return the cycle forward events for a non paying accounts when the account number of the paying account is passed.

STEPS
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The issue can be reproduced with the following steps:

1. Create a hierarchy with paying primary account and 2 non paying accounts
2. Run billing
3. Using Billing Care UI, search by passing the paying primary account number with date range .

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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