P6 EPPM Web Randomly Becomes Unresponsive, Causing the Need to Restart the P6 Managed Server
(Doc ID 2830771.1)
Last updated on MARCH 22, 2022
Applies to:Primavera P6 Enterprise Project Portfolio Management - Version 18.104.22.168 and later
Information in this document applies to any platform.
Periodically, the P6 EPPM Web environment becomes unavailable, with the following errors captured in the P6WebAccess.html log file:
Immediately after P6 is started the following error is captured.
<TIMESTAMP>, COT PrmThread-3 ERROR com.primavera.infr.admin.XmlMgr Error getting setting: Services.TeamMemberEmailNotification.EnableEmailForTimesheetReviewer Cannot find item: TeamMemberEmailNotification. Your configuration is out-of-date.
Later in the log the following gets captured.
com.primavera.infr.db.SQLConnectionPool - Unable to retrieve server date IO Error: Socket read interrupted. ERROR_CODE: 17002
com.primavera.infr.db.SQLConnectionPool - 1 db connections from pool PML were cleared due to validation failures for database:
The issue can be reproduced at will with the following steps:
1. Users work in the P6 EPPM environment normally until which time the application becomes unresponsive.
The environment was upgraded, but, the configuration being used by P6 EPPM Web was not.
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