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When Accesses using Load Balancer Agile Custom SDK, PX And Web Services Are Not Working and Getting Error message "You have not logged into Agile PLM system" and When PX Triggered From Action Menu Getting Error "Null pointer exception" (Doc ID 2830863.1)

Last updated on DECEMBER 29, 2021

Applies to:

Oracle Agile PLM Framework - Version 9.3.6.0 and later
Oracle Agile Product Collaboration - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

Browser cookies are not getting stored for Agile, this impacts all the web applications, web services and all the users.

ERROR
"You have not logged into Agile PLM system"

When PX triggered from Action Menu, Error: "Null pointer exception"

STEPS
The issue can be reproduced at will with the following steps:
1. Login to Agile PLM Web Client
2. Launch Web Application from tools menu.
3. Cannot Login to Agile
4. Launch PX from Action menu
5. Null Pointer exception.
6. On logs same error message while creating Agile session.


Cause

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In this Document
Symptoms
Cause
Solution
References


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