Paperless Setting Details Were Not Displayed On Detailed View
(Doc ID 2830996.1)
Last updated on SEPTEMBER 20, 2022
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.8.0.0.0 to 2.8.0.0.0 [Release 2.8]Information in this document applies to any platform.
Symptoms
**Disclaimer:** This KM article may include the following abbreviations:
CC&B - Oracle Utilities Customer Care and Billing
On : 2.8.0.0.0 version, ENV - Environment
ACTUAL BEHAVIOR
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Paperless setting details were not displayed on Detailed View
Noticed the following issue while analyzing CC&B 2.8 features: Paperless setting details were not displayed on Detailed View
EXPECTED BEHAVIOR
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The paperless setting should print all the details
STEPS
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The issue can be reproduced at will with the following steps:
1. Selected Paperless billing during the start and finished the process.
2. Went back to the detailed view after finishing the order, didn’t see the paperless information which was entered while taking the request above.
3. However, it is seen that the paperless setting got saved on the account-person tab.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |