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Paperless Setting Details Were Not Displayed On Detailed View (Doc ID 2830996.1)

Last updated on JANUARY 12, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CC&B - Oracle Utilities Customer Care and Billing

 

 

On : 2.8.0.0.0 version, ENV - Environment

ACTUAL BEHAVIOR
---------------
Paperless setting details were not displayed on Detailed View

Noticed the following issue while analyzing CC&B 2.8 features: Paperless setting details were not displayed on Detailed View



EXPECTED BEHAVIOR
-----------------------
The paperless setting should print all the details

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Selected Paperless billing during the start and finished the process.
2. Went back to the detailed view after finishing the order, didn’t see the paperless information which was entered while taking the request above.
3. However, it is seen that the paperless setting got saved on the account-person tab.


Cause

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In this Document
Symptoms
Cause
Solution
References


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