Users are Not Able to Login Agile Web Client Non-SSO/direct URL Getting Error Invalid user ID or password (Doc ID 2831044.1)

Last updated on OCTOBER 09, 2024

Applies to:

Symptoms

Users are not able to login Agile Web Client using Non-SSO/direct URL
the following error occurs.

ERROR FROM WEB CLIENT
Invalid user ID or password

STEPS
The issue can be reproduced at will with the following steps:
1. Open a browser and Launch Agile PLM Web Client using url http://localhost:port/Agile/PLMServlet
2. Try Log into Agile PLM Web Client using Non-SSO/direct URL
3. Users are not able to login to Non-SSO/direct URL of SYNAPS ||
This link throws error as "Invalid user ID or password." However each LDAP user is using the same password that is accepted by above link.

WHAT IS WORKING:
Sometimes Database users are able to access the system.

Cause

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