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LDAP Preview Users getting Error: "Communication Error Please Make Sure the LDAP Server Is Accessible. Job Was Cancelled Due to This Error" (Doc ID 2831062.1)

Last updated on JULY 05, 2023

Applies to:

Oracle Agile PLM Framework - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to Preview Users in LDAP configuration in Java Client
the following error occurs.

ERROR
Error: "Communication Error Please Make Sure the LDAP Server Is Accessible. Job Was Cancelled Due to This Error"

RECENT CHANGES:

Upgraded Java 1.8 from old build to latest build (Followed NOTE:2674902.1 - Steps Required to Upgrade JDK used in Agile Application Server and File Manager Server)

WHAT IS WORKING:
Agile and LDAP server are working.

STEPS
The issue can be reproduced at will with the following steps:
1. Open a browser and Launch Agile Java Client using url http://localhost:port/JavaClient/start.html
2. Log into Agile Java Client as admin user
3. Go to Admin > Settings > Server Settings > LDAP > LDAP Configuration tab
4. Try to preview users
5. A pop-up window with error message appears.

Cause

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In this Document
Symptoms
Cause
Solution


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