There is a Problem with Adobe Acrobat/Reader (Doc ID 2831096.1)

Last updated on DECEMBER 04, 2023

Applies to:

Symptoms

While working on the Bulk Reports screen, when user tries to view a report (CIOMS or MedWatch), it works fine for the first few viewings. Appears to only occur when involving generation of a .pdf output file.

Steps to replicate:

1) Identify an E2B report on the LAM Bulk Reporting screen.

2) Click on the E2B link in the Report Form destination column

3) From the Argus Web ICSR Viewer tab switch the View Format to CIOMS.

The screen will popup the first time.

4) Switch the View Format to MedWatch and the following error will popup:

Adobe PDF Document
There is a problem with Adobe Acrobat/Reader.
If it is running, please exit and try again. 

5) This same error will popup if the first .pdf viewer selected is MedWatch and you switch to CIOMS. 

This also appeared to occur while performing case submissions by transferring reports from Argus (to Argus mailbox for CIOMS and to XML OUT folder for E2B) and then sending those reports to HA it takes too long for the report to open.

The system hangs. User must restart by terminating the session using 'Task Manager', or the system logs out automatically in the middle of the work. Either way the user must restart the workstation.

This can occur several times per day.

This appears to happen individually and not system wide. The hang is limited to the individual user when it occurs. In other words, when one work station hangs it doesn't stop the whole system.
The freeze can occur at any workstation. The pattern appears to be simply that it occurs after several CIOMS reports are viewed.
The problem is not resolved by having the individual clear cache.

 

Changes

Cause

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