Customer Not Getting Into Collections Due to Recent Change In Fm_collections_pol_get_valid_scenarios (Doc ID 2831716.1)

Last updated on JANUARY 10, 2022

Applies to:

Symptoms

On Billing and Revenue Management (BRM) 12 Patch Set 4 upgraded from Patch Set 3,  customer is not getting entered into collections and observed an error in fm_collections_pol_get_valid_scenarios.cpp. Below is the error:

STEPS TO REPRODUCE
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The issue can be reproduced at will with the following steps:

 a. Create Customer and make Payment faliure
     Note: Updating the profile with the failure reason (SOFT/HARD decline)
 

b. Run pin_collections process, which triggers a call to PCM_OP_COLLECTIONS_POL_GET_VALID_SCENARIOS.
    Customization done by which the respective search template (mentioned in the problem statement) gets updated.
    Issue occurs since PS4, it is adding the BILLINFO_OBJ in the search template

Cause

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