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acsProfileCompiler Fails to Start with "ORA-01012: not logged on" Error (Doc ID 2832462.1)

Last updated on JANUARY 07, 2022

Applies to:

Oracle Communications Convergent Charging Controller - Version 6.0.0 and later
Oracle Communications Network Charging and Control - Version 4.3.0 and later
Information in this document applies to any platform.

Symptoms

On all versions of Oracle Communications Network Charging and Control (OCNCC or NCC) and Oracle Communications Convergent Charging Controller (OC3C or 3C), the acsProfileCompiler process fails to start with the following error:

ERROR: CustomerTNRangeCompiler::isCompileNeeded():SELECT FROM ACS_CUSTOMER : ORA-01012: not logged on

As a result, acsProfileCompiler never successfully starts so no Advanced Control Services (ACS) profiles are ever (re-)compiled.  acsProfileCompiler ends up stuck in this loop as the operating system continually tries to restart the process.

Cause

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In this Document
Symptoms
Cause
Solution
References


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