E2B Generation Error When 'Original Language' is Not Updated After Removing Native Language Value (Doc ID 2833949.1)

Last updated on JULY 13, 2023

Applies to:

Symptoms

When the Original Language field is hidden in Argus, CASE_EVENT.ORIGINAL_LANGUAGE is NOT getting removed automatically when deleting the native language text from the “Description as Reported” field in the UI.

Argus Console--> Field Properties|
Events--> Event Information
Field Name- Original Language

Due to this, an E2B Conditional Mandatory validation error fires at report generation and the report will not generate resulting in error:

Steps to Reproduce:

1) Confirm the following configuration:

Argus Console--> Field Properties-->
EVENTS-> Event Information
Field Name- Original Language
Hidden is set to 'Yes'

Argus Console--> System Configuration--> Interchange Mapping
Manage Profile (used OTB ICH-ICSR V3.0 MESSAGE TEMPLATE- EMA)
Select- 'PRIMARYSRCREACTINNATIVELANG [E.i.1.1a]'
Conformance Tab- shows
Mandatory Along With- PRIMARYSRCREACTREPORTEDLANG

2) Import Case with values populated for:
The imported file has the following tags
<primarysrcreactreportedlang>
<primarysrcreactinnativelang>

OR

Create a new Case and with value under Events--> Event >'Description as Reported'  with Native Language populated.
ie.
Language- French
Enter text in 'French box'
Save case.

3) Remove the native language values from the UI.
-remove the French text in Description as Reported and save the case:
(World symbol is not visible now)
-Saved Case

4) Schedule an R3 Report

Generation fails with the reported error.

Cause

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