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Uploaded Attachments Does Not List Up In Case (Doc ID 2834066.1)

Last updated on MAY 13, 2022

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.


There is an issue with one KYC case that the uploaded attachments does not list up under 'Evidence' tab.

There has to be 4 lists/lines of attachments for this case but nothing lists up.

Steps to Reproduce Problem

Open a case which has huge attachments>> Goto 'Evidence' tab


[10-11-21 18:41:10,558 GMT PM] [ERROR] [WEB] [UMM] [NA] [LOGGER] ORA-06502:
PL/SQL: numeric or value error: character string buffer too small
ORA-06512: at "SHBAATM.PKG_CM_TABS", line 475
ORA-06512: at "SHBAATM.PKG_CM_TABS", line 475


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