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CS 8.0.8.2.1 Queues Do Not Show The Correct Alert Counter For Custom Groups (Doc ID 2834118.1)

Last updated on FEBRUARY 03, 2022

Applies to:

Oracle Financial Services Customer Screening - Version 8.0.8.1.0 and later
Information in this document applies to any platform.

Symptoms

CS 8.0.8.2.1 Queues do not show the correct alert counter for new/custom groups.

Steps to Reproduce Problem
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1) In CS 8.0.8.2.1 version create a new custom user group as ONESL1GRP and map the group with same roles as OOB group CSANALYSTGRP
2) create a new analyst CSL1ANALYST user and map to custom group.
3) check the queue management alert counter.

Cause

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In this Document
Symptoms
Cause
Solution
References


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