PCM_OP_SUBSCRIPTION_READ_ACCT_PRODUCTS Throws Signal 11 When Reading Cancelled Products (Doc ID 2834759.1)

Last updated on JANUARY 28, 2022

Applies to:

Symptoms

Signal 11 occurs when reading cancelled products from Customer Center (Actions -> "Customize Plan Table" -> Select "Canceled Products" under Product tab).  It works fine if only Active products or Inactive products is selected.

NOTE:
Signal 11 is not occurring when there is less canceled products.
But when open products for any other existing production accounts which have a lot of canceled products, it will get Signal 11 in the logs and operation fails.

Cause

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