Hierarchy Not Visible For Parent Account In Second Schema (Doc ID 2835695.1)

Last updated on AUGUST 10, 2023

Applies to:

Symptoms

Scenario:

• When there is a three level account hierarchy, billing care is not showing the hierarchy for parent account in multi-schema setup
• However the same parent account is shown as a parent in the child account
• While for schema 1, this feature works perfectly fine and it shows both parent and child account that is associated with one account correctly, for schema 2 parent accounts, it does not show the child account

Steps:

1. Create 3 accounts (suppose A,B,C) on second schema
2. Add account C as a member, keeping B as parent
3. Add account B as a member, keeping account A as parent
4. So, A is only a parent account, B is a child account to account A as well as parent account to C, C is only a child account to B.
5. In Billing Care, open account B or account A, go to Hierarchy section, the child account is not shown

Cause

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