My Oracle Support Banner

MSS6.3.0| Adding Tasks To An Order Causes duplicate sequence During Task Generation (Doc ID 2843942.1)

Last updated on AUGUST 11, 2023

Applies to:

Oracle Communications MetaSolv Solution - Version 6.3.0 and later
Information in this document applies to any platform.


MSS 6.3.0. | Work Management | Tasks

Actual Behavior
If a user manually add tasks to an order during the task generation step when a plan is selected, the added tasks have duplicated sequence numbers with tasks that already exist on the order.

The duplicated sequence causes display issues by mixing the new tasks in with the original tasks in the display list. It also prevents the user from being able to modify the sequence of tasks in the list since moving the task makes the duplication worse. This causes big impacts to the ability of users to look at the list of tasks for an order and view them in a logical sequence.

This was recreated on and

Expected Behavior
The task sequence duplication should not happen when the tasks are added manually.


1-Create a PSR. Use the Options->Task Generation window to assign a pre-order provisioning plan.
2-Select a pre-order plan and assign it to the order.
3-In the DB(task table ) all tasks with a unique ascending sequence number.
4-Complete all tasks in the pre-order plan, and then open the PSR  and select ‘Finish Order’ to assign the provisioning plan.
5-Now open the PSR and select ‘Finish Order’ to assign the provisioning plan.
6-Select a provisioning plan from the list, but do not click OK to assign it.
7-Right click on the second task in the list and choose ‘Add Child Task’ to add a new task to the order.
8-Click OK to assign the tasks to the order. Open the Service Request Search window and go to the ‘Tasks’ tab.
9-Here the task will show jumbles up and are not in sequence .
10- In the DB also we see duplicate sequences.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.