Case Auto Transition Algorithm Is Not Working Without Running CASETRAN Batch In Upgrade CCB 2703
(Doc ID 2849055.1)
Last updated on OCTOBER 03, 2022
Applies to:Oracle Utilities Customer Care and Billing - Version 18.104.22.168.0 to 22.214.171.124.0 [Release 2.6 to 2.7]
Information in this document applies to any platform.
On : 126.96.36.199.0 version, ENV - Environment
Case auto transition algorithm is not working without running CASETRAN batch in upgrade CCB 2703
But in existing production 188.8.131.52 it is working without executing CASETRAN batch same scenario should work in upgrade CCB 2703 as well
In 2.5 if the case auto transition logic condition is met on refresh it will auto transition to the next status there is no need to execute the CASETRAN batch.
But in the 2.7 case auto transition only works after executing CASETRAN batch transition (it should work without executing CASETRAN batch as in 2.5)
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