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Case Auto Transition Algorithm Is Not Working Without Running CASETRAN Batch In Upgrade CCB 2703 (Doc ID 2849055.1)

Last updated on OCTOBER 03, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version to [Release 2.6 to 2.7]
Information in this document applies to any platform.


On : version, ENV - Environment

Case auto transition algorithm is not working without running CASETRAN batch in upgrade CCB 2703

But in existing production it is working without executing CASETRAN batch same scenario should work in upgrade CCB 2703 as well

In 2.5 if the case auto transition logic condition is met on refresh it will auto transition to the next status there is no need to execute the CASETRAN batch.

But in the 2.7 case auto transition only works after executing CASETRAN batch transition (it should work without executing CASETRAN batch as in 2.5)


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