Unable To Resolve Credit Note And Credit Note Request From Application (Doc ID 2849710.1)

Last updated on AUGUST 16, 2022

Applies to:

Symptoms

Users are matching the credit note with the credit note request. While matching users have some extra items in credit note request. User want to resolve these extra items of credit note request from screen.
The 'Resolve' button is disabled on credit note summary matching screen while solving discrepancy in credit note and credit note request.

Steps To Recreate:

1. Create invoice with discrepancy, add quantity discrepancy for 2 items.
2. Match the invoice and resolve the quantity discrepancy with charge back quantity reason code.
3. Execute rollup batch. The credit note request will create for both the items.
4. Now create credit note for only 1 item.
5. Match the credit note and credit note request from application. The item which is present on both the document will get match by clicking on 'Detail match' button.
6. Still 2nd item will remain in approve in credit note request.
7. Select the 2nd item and check the 'Resolve' button. The 'Resolve' button is disabled.

 

Cause

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