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ACK Import Issue (Doc ID 2851443.1)

Last updated on DECEMBER 04, 2023

Applies to:

Oracle Life Sciences Argus Safety - Version 8.1.2 and later
Information in this document applies to any platform.


User has an Agency for which two reporting destinations (Inbound and Outbound) are configured using the same Agency Identifier.

When a report is Generated with a specified Outbound Reporting destination, say {BP} SEAXXX (SEA) E2B, for which “Primary Receive Agency” is not checked, 
when the ACK is received, Argus tries to import the ACK with Incoming Agency {BP} SEAXXX INCOMING E2B (SEA) with Profile (EMA 3.0) for which “Primary Receive Agency” is checked.

User expected that Argus would use the ACK profile defined in the Reporting Destination from which the report has been generated.



1) Create 2 Reporting destinations with same same Agency Identifier and different ACK Profile.

  Reporting Destination 1 - “Primary Receive Agency” checked
  Reporting Destination 2 - “Primary Receive Agency” not checked

2) Create report using "Reporting Destination 2" and get the ACK generated for the report.

3) Try to import the ACK back

Result: Argus Safety tries to import back using the Reporting Destination 1 for which “Primary Receive Agency” checked.

OCCURRENCE PATTERN: consistent, all users or any user who follows steps


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