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DB Persistence Cache Partition Loss Is Not Loading The Customer Group Cache (Doc ID 2851533.1)

Last updated on JANUARY 10, 2024

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version and later
Information in this document applies to any platform.


On Oracle Communications Elastic Charging Engine (ECE) version, Customer data management

DB Persistence cache partition loss is not loading the customer group cache

When there is a cache partition loss, ECE will trigger the loading of data from database to cache. This is working fine for customer and balance cache. But the CustomerGroup cache is not getting loaded.

This results in data mismatch in ECE cache (customer group data) and also if such scenario happens in production system, then cluster needs to be restarted.

During the partition loss, customer group data should get loaded into the cache.

The issue can be reproduced at will with the following steps:
1. On ECE environment having multiple ECE Nodes across multiple machines ( For example, 3 machines and in each machine 2 ecs nodes are running), kill ECE nodes 
    of machine 2 and 3 to create partition loss scenario.
2.Make sure ECE will trigger the loading of data from database to cache and customer and balance cache loading is working fine.
3.Check whether CustomerGroup cache is not getting loaded.


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