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AutoVue for Agile PLM Client Window Fails to Pop Up and Stay Minimized in the Taskbar (Doc ID 2851548.1)

Last updated on FEBRUARY 24, 2022

Applies to:

Oracle Autovue for Agile Product Lifecycle Management - Version 21.0.2 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior

AutoVue for Agile PLM client window fails to popup in the foreground, it stays minimized in the taskbar and unable to maximize and bring it to the foreground.


Expected Behavior

AutoVue for Agile PLM client window to pop up and open in the foreground

 


Facts

- Issue is happening for specific client user only and not with all the client users
- There is only one monitor connected to the client machine where the issue happens



Steps

The issue can be reproduced at will with the following steps:

  1. Log into Web Client, and search and open an item with attachment
  2. Go to Attachment tab, select the file and View
  3. Can see AutoVue client has opened as the blue icon of AutoVue can be seen in the taskbar, but the AutoVue client window is minimized
  4. Click the taskbar, but nothing happens and cannot maximize or bring the window to foreground
  5. Try to maximize the AutoVue client window, but nothing happens






Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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