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File Upload/Download Issue While Accessing Application In Internet Using Citrix ADC with error: SSL certificate used in the system contained wildcard * (Doc ID 2852033.1)

Last updated on APRIL 27, 2023

Applies to:

Oracle Agile PLM Framework - Version and later
Information in this document applies to any platform.


Users are having issue download/upload file external URL while using Cittrix to access Agile application with the below error in the Agile log
network: Connecting socket://{hostname.domain_name}:port with proxy=DIRECT

Users also see the error: The preferred file manager is not available in the application

What is Working:
Users using the application from the internal network have no issue. These users can upload/download if using internal URL and connecting to the file manager using an internal configuration.

Users connecting to the network through Citrix ADC forwarding connections to the external URL to internal URL. All connections are SSL enable


Steps to reproduce:
Log into WebClient
Open any object, and go to Attachments tab, and add file
See the error: The preferred file manager is not available

Same error when trying to get the file. However when click on the file, user will be able to download it.




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