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No case created in OWS case management EDQ (Doc ID 2852261.1)

Last updated on MARCH 05, 2022

Applies to:

Oracle Financial Services Customer Screening - Version 8.0.8.1.0 and later
Information in this document applies to any platform.

Symptoms

Steps to reproduce :

Step 1 : Open EDQ launchpad

Step 2 : Open CS application and search for alerts

Step 3 : Check Cases is created after the alert is created.

Expected result :

Case should be created and displayed in case management.

Actual result :

No cases are showing in watchlist screening case management in EDQ Director

Issue Encountered :

Case creation in OWS is not working

Changes

Load balancer configuration is changed.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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