Error On Active Account Summary Zone Of Customer Information Portal
(Doc ID 2852892.1)
Last updated on NOVEMBER 07, 2022
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.7.0.3.0 to 2.7.0.3.0 [Release 2.7]Oracle Utilities Customer to Meter Base - Version 2.7.0.3.0 to 2.7.0.3.0 [Release 2.7]
Information in this document applies to any platform.
Symptoms
On :C2M 2.7.0.3.0 version, Framework
Error on Active Account Summary zone of Customer Information Portal
Error:
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PATTA5S - 017996-376-1 2021-12-03 10:52:59,352 [[ACTIVE] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] INFO (Displayer_Impl) ====================================
PATTA5S - 017996-376-1 2021-12-03 10:52:59,352 [[ACTIVE] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] INFO (Displayer_Impl) SQL error in CIPCAASL
PATTA5S - 017996-376-1 2021-12-03 10:52:59,353 [[ACTIVE] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] INFO (Displayer_Impl) 2021-12-03 User : PATTA5S
PATTA5S - 017996-376-1 2021-12-03 10:52:59,353 [[ACTIVE] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] INFO (Displayer_Impl)
PATTA5S - 017996-376-1 2021-12-03 10:52:59,353 [[ACTIVE] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] INFO (Displayer_Impl) Error: S_LSBILID
PATTA5S - 017996-376-1 2021-12-03 10:52:59,353 [[ACTIVE] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] INFO (Displayer_Impl) 999999994 ->
STEPS:
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1. Access customer information screen.
BUSINESS IMPACT:
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Instance affected: Production.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |