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Error On Active Account Summary Zone Of Customer Information Portal (Doc ID 2852892.1)

Last updated on APRIL 05, 2022

Applies to:

Oracle Utilities Customer to Meter Base - Version 2.7.0.3.0 to 2.8.0.0.0 [Release 2.7 to 2.8]
Oracle Utilities Customer Care and Billing - Version 2.7.0.3.0 to 2.8.0.0.0 [Release 2.7 to 2.8]
Information in this document applies to any platform.

Symptoms

On :C2M 2.7.0.3.0 version, Framework

Error on Active Account Summary zone of Customer Information Portal

Error:
------

PATTA5S - 017996-376-1 2021-12-03 10:52:59,352 [[ACTIVE] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] INFO (Displayer_Impl) ====================================
PATTA5S - 017996-376-1 2021-12-03 10:52:59,352 [[ACTIVE] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] INFO (Displayer_Impl) SQL error in CIPCAASL
PATTA5S - 017996-376-1 2021-12-03 10:52:59,353 [[ACTIVE] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] INFO (Displayer_Impl) 2021-12-03 User : PATTA5S
PATTA5S - 017996-376-1 2021-12-03 10:52:59,353 [[ACTIVE] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] INFO (Displayer_Impl)
PATTA5S - 017996-376-1 2021-12-03 10:52:59,353 [[ACTIVE] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] INFO (Displayer_Impl) Error: S_LSBILID
PATTA5S - 017996-376-1 2021-12-03 10:52:59,353 [[ACTIVE] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] INFO (Displayer_Impl) 999999994 ->

STEPS:
--------
1. Access customer information screen.

BUSINESS IMPACT:
---------------------

Instance affected: Production.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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