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"Fetch Failed" Message When Open A Case (Doc ID 2853521.1)

Last updated on MAY 13, 2022

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.


When opening a case in ECM, an error message "Fetch failed" shown. Then inside the case, the details bar (Case Id, Title, status, Priority) disappeared.

Steps to Reproduce Problem
Login into UI -> ECM ->Search Case -> Click on the case to open


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