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Pool of Analysts worked alerts block access to next priority alerts queue (Doc ID 2853550.1)

Last updated on MARCH 25, 2022

Applies to:

Oracle Financial Services Customer Screening - Version 8.0.8 and later
Information in this document applies to any platform.

Symptoms

Steps to reproduce:
Step1: Access TF as analyst
Step2: Open top priority alerts from high priority queue
step3: Perform action on the alert
Step4: Select an decision action and click on save & Next
Step5: Do the same till the last alert in the queue
Step6: Verify whether the alert from next priority queue is shown automatically or not?

Actual Behavior:
Alert from next priority queue is not opening automatically once the action is taken on all the alerts in high priority queue

Expected Behavior:
Alert from next priority queue should be opened automatically once the action is taken on all the alerts in high priority queue

Changes

 NA

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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