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C1-WOBILSRC | Write Off Request | Time Out (Doc ID 2854028.1)

Last updated on MARCH 21, 2022

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On RMB v2.8.0.0.0, C1-WOBILSRC | Write Off Request | Time Out

ACTUAL BEHAVIOR
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Search gives a timeout which is hinting a performance hit.

EXPECTED BEHAVIOR
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Search should bring the results, not a failure for timeout

STEPS
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- Try adding single/multiple bills/Payments/bill segments/Adjustments in the write off and refund request using different ways (using different zones available)
- Try doing partial/full write off and refund request
- Try editing amounts for the added line items and then try partial/full write off and refund request.
- Try adding same huge bill in 2 sessions and verify the error message in one of the sessions and success message in another.

Cause

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In this Document
Symptoms
Cause
Solution
References


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