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Issue when updating event comments for analyst2 (4 eye checker) in TF and CS 8.0.8.2.3 (Doc ID 2854193.1)

Last updated on MARCH 13, 2022

Applies to:

Oracle Financial Services Transaction Filtering - Version 8.0.8 and later
Information in this document applies to any platform.

Symptoms

Steps to reproduce :

Step 1 : Perform the below scenario in Both TF and CS

Step 2 : Check the comments can be logged without issue.

Step 3 : Check comments are working when the level 1 analyst 2 user take action + comment

Step 4 : Check for Supervisor are able to comment and save.

Level 1 analyst 1 user logged a comment and marked the event as suspicious and taken action as recommend to reject/release to Level 1 analyst 2

Level 1 Analyst 2 user logged in and for the same alert when try to add comment and save its not working - even though the alert is locked by the analyst 2 user.

Expected result :

Level 1 Analyst 2 user logged in and for the same alert when try to add comment and save should be working without issue.

Actual result :

Level 1 Analyst 2 user logged in and for the same alert when try to add comment and save its not working

Changes

NA

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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