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Item Due And Total Displayed As 0 in Billing care (Doc ID 2856095.1)

Last updated on MARCH 23, 2022

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.3.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Item Due and Total displayed as 0 while doing Item Adjustment even though item is having due


EXPECTED BEHAVIOR
-----------------------
Billing care should display actual item due amount.

STEPS
-----------------------
1. Account has $31.98 as /item/cycle_forward amount
2. Billed the account
3. $31.98 Payment has been received.
4. Now Event Adjustment has been made for $2.13
5. A Payment Reversal of $31.98 has been performed.
6. Event Adjustment of $29.85 has been made. Now, Item Due is showing $0 instead of $2.13

Due to this issue, incorrect values are displayed to the CSRs.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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