Item Due And Total Displayed As 0 in Billing care
(Doc ID 2856095.1)
Last updated on MARCH 23, 2022
Applies to:
Oracle Communications Billing and Revenue Management - Version 12.0.0.3.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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Item Due and Total displayed as 0 while doing Item Adjustment even though item is having due
EXPECTED BEHAVIOR
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Billing care should display actual item due amount.
STEPS
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1. Account has $31.98 as /item/cycle_forward amount
2. Billed the account
3. $31.98 Payment has been received.
4. Now Event Adjustment has been made for $2.13
5. A Payment Reversal of $31.98 has been performed.
6. Event Adjustment of $29.85 has been made. Now, Item Due is showing $0 instead of $2.13
Due to this issue, incorrect values are displayed to the CSRs.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |