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DOCCLOSE Batch is Autolocking - Table ITEM_LOC_SOH is Locked by Another User (Doc ID 2856211.1)

Last updated on MARCH 23, 2022

Applies to:

Oracle Retail Merchandising System - Version 19.0.1 and later
Information in this document applies to any platform.

Symptoms

DOCCLOSE keeps failing when run with a large amount of data.  Customer has to keep restarting it.

This can occur for instance with around 2000 transfers.  Each time it fails it can produce errors like:

docclose_4~20211014000045~close_tsf~STORE~105~RET-0105: generic stored procedure error~INTERNAL STORED FUNCTION ERROR deadlock detected:

function=APPT_DOC_CLOSE_SQL.CLOSE_TSF, error=Table ITEM_LOC_SOH with key
values of 100152097, 982 is locked by another user.

If customer tries again more files are processed but DOCCLOSE may still fail again.

Cause

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In this Document
Symptoms
Cause
Solution
References


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