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Billing Care: Missing Field Names/Labels Next to Text Fields and LOVs in Contacts Page (Doc ID 2856480.1)

Last updated on MARCH 25, 2022

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.3.0 and later
Information in this document applies to any platform.

Goal

Only on the 'New Account' -> 'Contacts' page in Billing Care, the field names/labels are displayed inside the respective text fields / LOVs and not next to them.

As you can see below the fields' names are inside of the boxes: first name, middle, last name, company name, street address, etc.

When the box value gets populated, the field name disappears and it is not possible to know what each of the values is for. If we for example move to “select” or “configure” and have to go back to change something in the “Contacts Page”, there are no field names any longer.

This only happens on the Contacts page. If we go to the Pay page, all the field names are outside of the box as shown below:

As a result of this, once the field is populated, the field name/label disappears, and that makes it difficult to find out what the field is for if in case it becomes necessary to go back and change any value(s) before the account is created.

The rest of the account creation pages however have fixed names/labels for the fields.

This is a design inconsistency in the GUI. All field names of the 'Contacts' page should be fixed strings outside of the value box.

So, can the 'Contacts' page be modified so that the field names/labels are also displayed next to the respective text fields/LOVs?

To provide a consistent GUI design ( the issue with the field name inside of the value box only happens in the contact page, not others) and facilities the work of the CSRs during account creation. If not provided, CSR will have to take notes of what the fields in the contact page are for until they become familiar with the GUI and know by heart. This could cause errors during the onboarding of new customers


 

Solution

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In this Document
Goal
Solution
References


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