Missing Field Names/Labels Next to Text Fields and LOVs in Contacts Page (Doc ID 2856480.1)

Last updated on MARCH 26, 2024

Applies to:

Goal

Only on the 'New Account' -> 'Contacts' page in Billing Care, the field names/labels are displayed inside the respective text fields / List of Values (LOVs) and not next to them.

As you can see below the fields' names are inside of the boxes: first name, middle, last name, company name, street address, etc.

When the box value gets populated, the field name disappears and it is not possible to know what each of the values is for. If, for example, we move to “select” or “configure” and have to go back to change something in the “Contacts Page”, there are no field names any longer.

This only happens on the Contacts page. If we go to the Pay page, all the field names are outside of the box as shown below:

As a result of this, once the field is populated, the field name/label disappears, and that makes it difficult to find out what the field is for, if it becomes necessary to go back and change any value(s) before the account is created.

The rest of the account creation pages however have fixed names/labels for the fields.

This is a design inconsistency in the User Interface (UI). All field names of the 'Contacts' page should be fixed strings outside of the value box.

So the expectation here is that the 'Contacts' page be modified so that the field names/labels are also displayed next to the respective text fields/LOVs.

This will help to provide a consistent UI design (the issue with the field name inside of the value box only happens in the contact page, not others) and facilitates the work of the customer service representatives (CSRs) during account creation. If not provided, CSR will have to take notes of what the fields in the contact page are for until they become familiar with the UI and know by heart. This could cause errors during the onboarding of new customers

Solution

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